HR Front office and process management

Many organisations have chosen to centralize the processing of HR activities in HR service centres. Customers, managers and employees, supported by the HR service centre, require assistance to be delivered in an adequate and timely fashion. However, the progress of the various processes is not often sufficiently transparent for the receiver. It is unclear what action has been taken, should be taken or needs to be taken and by whom and when. Hunite offers a straightforward solution for these problems with its solution "Efficient HR Front Office and process management".

Some benefits and properties of this solution:

• A process can be triggered and initialised automatically for the right employee, by alerts from various process channels (such as other ESS/MSS processes), by scanned documents or by e-mails.
• Calls can be processed quickly, because all required data is directly available. This includes data from the personnel information system, the digital personnel file and data on other active HR processes.
• A dashboard provides insight in active processes and service level results.
• Questions that cannot be answered directly can be easily directed to an expert (2nd or 3rd line) through the same workflow.
• Tasks can be completed from any workplace with an internet connection, enabling working from a different location or home.
• Processing of calls is transparent: Anyone involved in the workflow has direct access to the status of a call.
• Automatic internal invoicing and/or charging of costs can be easily realised.
• Possibility to link to a predefined FAQ list or knowledge database, enabling completion time to increase.
• This solution is provided on Hunite's secure hosting environment, but can also be installed locally